Shipping policy

Shipping Policy

Shipping destinations

We currently ship to all addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses.

Processing time

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been placed, and another email with your tracking number once it has shipped.

Delivery time

Our products are shipped from our international warehouse. Once shipped, orders usually arrive within [7–15] business days.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier issues, customs processing, weather, or high-demand periods such as holidays.

Shipping costs

We offer free standard shipping on all orders.

Customs and import duties

Prices shown at checkout include any applicable import duties for shipments to the United States. You will not be charged any additional fees upon delivery.

Order tracking

Once your order ships, you will receive an email with a tracking number and a link to follow your package. Please note that tracking information may take 2–5 business days to update after shipping.

Incorrect addresses

Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at xeravos.contact@xeravos.com, and we'll do our best to update it before your order ships.

Lost or delayed packages

If your order has not arrived within [25] business days of shipping, or your tracking shows no updates for more than 10 days, please contact us at xeravos.contact@xeravos.com with your order number. We will investigate with the carrier and, if the package is confirmed lost, send you a free replacement or a full refund.

Damaged items

If your order arrives damaged, please see our Refund Policy.

Contact

For any shipping questions, contact us at xeravos.contact@xeravos.com.