Refund policy
Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at xeravos.contact@xeravos.com with your order number. Once your return request is approved, we will provide you with the return address and instructions. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
Damaged, defective or incorrect items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us at xeravos.contact@xeravos.com within 7 days of delivery and include:
- Your order number
- Clear photos or a video showing the issue
Once we review your claim, we will offer you a free replacement or a full refund. In most cases, you will not need to send the item back.
Non-returnable items
We cannot accept returns on sale items or gift cards. Batteries are not included with this product and are not covered by this policy.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, or reviewed your damage claim, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at xeravos.contact@xeravos.com.
Contact
For any questions about returns or refunds, contact us at xeravos.contact@xeravos.com.